Service Designer

Description

CONTRACTOR MUST BE ELIGIBLE FOR BPSS

Role Title: Service Designer
Location: Manchester
Duration: 31/10/2025
Pay Rate: £450

MUST BE PAYE THROUGH UMBRELLA

Role Description:

We are seeking a detail-oriented and strategic Service Designer to establish the foundational structure for service mapping and design across our organization. This role will be instrumental in defining, visualizing, and standardizing how services are identified, categorized, and presented, ensuring alignment with business goals and operational efficiency.

Key Responsibilities:
1. Establish Service Mapping Foundations
Define and document the current portfolio of services offered across the organization.
Collaborate with stakeholders to validate and refine the service inventory.

2. Define Service Display Criteria
Develop and implement criteria for how services should be represented, including:
Service Layers and Color Coding for visual clarity.
Service Level Agreements (SLAs) and performance metrics.
Priority Levels based on business impact and urgency.
Ownership Models (In-house vs. Supply Chain/Third-party).
Hosting Locations (Cloud, On-premises, Hybrid).

3. Design Service Presentation Structure
Create a standardized structure for presenting service architecture.
Define the format and tools for service visualization (eg, Microsoft Visio or alternatives).
Ensure consistency and scalability in service design documentation.

Required Skills & Experience:
Proven experience in service design, service architecture, or IT service management.
Strong understanding of service mapping methodologies and frameworks (eg, ITIL, TOGAF).
Proficiency in visualization tools such as Microsoft Visio, Lucidchart, or similar.
Excellent analytical, documentation, and communication skills.
Ability to work cross-functionally with technical and non-technical teams.

Preferred Qualifications:
Certification in ITIL, Service Design, or Enterprise Architecture.
Experience with cloud infrastructure and hybrid environments.
Familiarity with CMDB and service catalog tools.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.