Service Delivery Manager - Weekend & Seasonal Trading

Capel Manor Gardens is growing as a visitor destination, and we are looking for a commercially focused, hands on Service Delivery Manager to take ownership of weekend and seasonal trading. This is a pivotal front line leadership role where you will be the senior accountable manager on site, responsible for driving performance, maintaining standards, and ensuring every busy day translates into strong commercial results.

You will lead the end to end operation across admissions, retail, catering, weddings, animal experiences and events, with a clear focus on maximising spend per visitor. This is not a passive role, you will be visible on the ground, actively managing trading, coaching teams to upsell, responding to footfall patterns, and making real time decisions that improve performance across the day.

Alongside commercial delivery, you will take full responsibility for the safe and effective operation of the estate during weekend and weekday bank holiday trading. You will ensure high standards of presentation, compliance and customer experience, acting as the key point of accountability for both operational delivery and reputation. You will also play a central role in delivering events, functions and seasonal programmes, ensuring they are well executed and commercially optimised.

We are looking for someone with experience in a visitor attraction, hospitality, retail or events environment who understands how to run a busy operation and drive income. You will be confident operating as the senior decision maker on site, comfortable working at pace, and able to lead teams with clarity and energy. A strong commercial instinct, coupled with a focus on customer experience, is essential.

This is a role where you can see the impact of what you do immediately. You will shape how the Gardens operates at peak times, influence how visitors experience the site, and play a direct role in driving income and growth.

You will be required to work weekend and bank holidays. This is a part time role working 14.4 hours per week and is a fixed term position until 31 October 2026. The actual salary is £17,341.60 plus £920 London Weighting.

Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment. As London's environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land based sector workers with the skills and knowledge needed to preserve and protect London's wildlife, national parks and green spaces.

Capel Manor College offers excellent staff benefits. These include generous annual leave, access to a defined pension scheme, retail and leisure discounts and access to an online GP.

At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community.

Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.

Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK.

We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.