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Service Delivery Co-Ordinator

Posted 8 hours 8 minutes ago by Digiweb Group

Permanent

Full Time

Other

Not Specified, Ireland

Job Description

Define, plan, track and manage delivery of Viatel products and projects to ensure overall solutions are delivered on time and to budget.
Data entry to relevant order management systems for progression of customer orders through all stages of delivery.
Manage available resource time from relevant experts to define and deliver individual project tasks to meet goals, time-scale and budget.
Keep internal and external customers updated regularly on delivery of services through weekly updates and WIP meetings.
Apply sound project management standards and procedures to ensure quality, timely, on budget delivery.

Requirements and Experience

Must have at least 2 years' experience working in a similar role in a Service / Utility environment.
Experience with managing delivery of various technologies: fixed line, wireless, satellite, xDSL, IP, VPN, MPLS, Layer 2 and 3, VoIP, and server solutions with excellent track record in project delivery.
Good team skills.
Sound experience in building and sustaining effective and trusted relationship at all levels.
Planning and organising skills - having clear and regularly updated project plans and RAID (Risk, Action, Issue, Decision) logs are key to ensuring all supplier, individuals and the organisation are aligned to delivering projects.
Influencing and persuading skills - ensuring the entire team understands the importance of hitting deadlines and delivering quality work with the end customer always in mind.
Delivery of results - continued focus on delivery of the Project Delivery KPI's which will be linked to individual and team objectives.
Focusing on the customer - both internally and externally.
3rd Level and/or Professional Certification - Engineering / Business Administration / Project Management an advantage.