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Service Advisor at Motor Mall

Posted 11 days 16 hours ago by jobs.jerseyeveningpost.com-job boards

£60,000 - £80,000 Annual
Permanent
Not Specified
Other
Not Specified, United Kingdom
Job Description
Responsibilities
  • To make customer bookings and plan customer arrival times (where possible) following the QMA Process 09.05PD
  • To establish customers onward travel arrangements and offer Service Loan Car facility or courtesy transport following the QMA Process 09.11PD and 09.12PD
  • Greet all customers at Reception promptly and confirm on customers service and repair requirement including:
  • Carry out road tests and physical inspections where necessary.
  • Deal with customers in a courteous, efficient and considerate manner.
  • Complete Repair Orders and inform customers of approximate prices, delivery times and method of payment.
  • Carry out condition check of car and record any damage or issues on the Repair Order.
  • Monitor progress in workshops to ensure promised delivery times.
  • Using the workshop tracking system to ensure deadlines are met and customers are kept informed of progress
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