Service Advisor at Motor Mall

£60,000 - £80,000 Annual

Permanent

Not Specified

Other

Not Specified, United Kingdom

Job Description

Responsibilities

To make customer bookings and plan customer arrival times (where possible) following the QMA Process 09.05PD
To establish customers onward travel arrangements and offer Service Loan Car facility or courtesy transport following the QMA Process 09.11PD and 09.12PD
Greet all customers at Reception promptly and confirm on customers service and repair requirement including:
Carry out road tests and physical inspections where necessary.
Deal with customers in a courteous, efficient and considerate manner.
Complete Repair Orders and inform customers of approximate prices, delivery times and method of payment.
Carry out condition check of car and record any damage or issues on the Repair Order.
Monitor progress in workshops to ensure promised delivery times.
Using the workshop tracking system to ensure deadlines are met and customers are kept informed of progress