Service Advisor

Service Advisor - Brighton

We are recruiting for an experienced Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Brighton. Applicants must have previous Service Advisor experience within the automotive industry, hold a Full UK Driving Licence and have the right to work in the UK.

Job Details

Location: Brighton
Salary: £32,000 basic + bonus
OTE: £38,000, uncapped
Hours: 42 hours per week Monday to Friday between 8:00am-6:00pm, plus Saturday mornings on a rota
Reference: 31227

Service Advisor Company Benefits

• Structured pay scales and career progression
• Generous annual leave, increasing with service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave
• 24/7 GP and mental and physical wellbeing support
• Dental insurance and eyecare vouchers
• Flexible Life Assurance and optional critical illness cover
• Discounted gym memberships
• Techscheme and home and technology vouchers
• Retail and lifestyle discounts through the bYond card
• MyView PayNow - access a portion of your pay as you earn
• Travel insurance and free will writing services
• Continuous in-house training and development

Service Advisor Role

• Book MOTs, servicing and vehicle repair work
• Manage customer enquiries by telephone, online and in person
• Keep customers updated throughout their vehicle's time in the workshop
• Advise customers on warranty cover and suitable parts and accessories
• Liaise with the Aftersales team to schedule appointments around workshop capacity
• Maintain accurate customer records and update booking systems
• Manage a busy customer workload while delivering excellent customer service

Service Advisor Requirements

• Previous experience in a similar Service Advisor role within the automotive industry
• Excellent customer service and communication skills
• Ability to explain technical information clearly and build customer rapport
• Strong organisational skills with the ability to manage a high-volume workload
• Ability to work independently and as part of an Aftersales team
• Full UK Driving Licence
• Right to work in the UK
• Previous experience using Kerridge / ADP or similar dealer management systems is advantageous

All applications will be treated in the strictest confidence.