Service Advisor

We are recruiting on behalf of our client for the position of Service Advisor at a respected main dealership in Leicester, Leicestershire. This is an excellent opportunity for an experienced automotive professional to join a reputable dealership offering competitive remuneration, ongoing training, and clear long-term career development.

Salary and Benefits

• Basic salary of £29,500 with uncapped OTE exceeding £38,000
• Performance-related bonus scheme
• 24 days annual leave plus bank holidays
• Life assurance
• Employee Assistance Programme
• Staff discounts on vehicles, servicing, parts, and accessories
• Manufacturer training programmes and ongoing development
• Career progression opportunities within the dealership
• Recognition and long service awards
• Cycle to Work scheme
• Supportive and professional working environment

Duties of a Service Advisor

• Welcome customers and effectively identify their servicing and repair needs
• Book vehicles into the workshop and manage the customer journey from initial contact through to vehicle collection
• Keep customers updated throughout the repair process
• Explain required work, prepare quotations, and obtain customer authorisation
• Liaise closely with Workshop Controllers and Vehicle Technicians to ensure smooth workflow
• Process service documentation accurately and maintain comprehensive records
• Promote additional products and services where appropriate
• Deliver exceptional customer service at all times, ensuring a positive experience for customers

Requirements of a Service Advisor

• Previous main dealer Service Advisor experience is essential
• Strong customer service and communication skills
• Excellent organisational skills and ability to manage a busy workload
• Positive, proactive, and professional attitude
• Confident in using dealership computer systems and administrative processes
• Full UK Driving Licence

This Service Advisor role represents a rewarding career opportunity for an experienced automotive professional seeking to further develop their career within a well-established dealership environment in Leicester, Leicestershire.

Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Leicester and Leicestershire, today to discover more about this fantastic Service Advisor opportunity.