Service Advisor

Monday to Friday No Saturdays Work-Life Balance Built In
Competitive OTE: £36,000

Looking for a role where your weekends are actually yours? This could be exactly what you've been waiting for.

Our client is a multi award-winning dealer group in the West Midlands, representing several major automotive brands. Due to continued success, they are now looking for a Service Advisor to join their busy and friendly dealership near Bromsgrove.

This is more than just a job-it's a long-term career opportunity with a respected and growing business.

• Monday to Friday working - no weekends
• Join a high-performing, supportive team
• Work with a well-established, reputable dealer group
• Real opportunity for career progression

As a Service Advisor, you'll be at the heart of the dealership-the vital link between customers and the workshop.

You'll manage customer relationships from start to finish, ensuring every experience is smooth, professional, and exceeds expectations. It's a fast-paced role where no two days are the same.

• Delivering outstanding customer service and building long-term relationships
• Managing bookings and coordinating service/repair work efficiently
• Clearly explaining work required and identifying upsell opportunities
• Promoting additional products and services
• Maintaining accurate customer and vehicle records using internal systems
• Following up with customers to ensure complete satisfaction

• Previous automotive experience is essential
• At least 2 years' experience in customer service/telephone-based roles
• Strong communication and relationship-building skills
• Excellent organisation and time management
• Confident in selling and influencing
• IT literate with good attention to detail
• A positive, team-focused attitude with a professional approach

• Consistently high Customer Satisfaction (CSI) scores
• Strong ability to maximise revenue per customer visit
• Accurate and thorough data management
• Customers who return-and recommend you

If you're looking for a rewarding career with great hours, a great team, and a great employer, we'd love to hear from you.

Send your CV to
Or call Emma Curtis on for a confidential chat