Service Advisor

Service Advisor

Salary: £31,000 - £33,000

Location: Witham, Essex

Working Hours: Monday to Friday 8am-6pm, every other Saturday 8am-12pm

Benefits

• 20 days holiday plus Bank Holidays
• Paid overtime
• Annual salary reviews
• On-site parking
• Clear progression opportunities

We have an exciting opportunity for a Service Advisor to join a well-established and successful organisation based in Witham. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and managing the smooth running of the service department.

Key Responsibilities

• Greeting customers and assisting with their requirements.
• Booking appointments using a scheduling management system.
• Liaising with customers to communicate recommendations, estimated costs, and timelines.
• Coordinating between customers and technicians to ensure timely completion of work and keeping customers updated on progress.
• Maintaining accurate records of communication with customers, appointments, and service history.
• Ensuring all paperwork is completed correctly and files are appropriately organised.
• Addressing any complaints or concerns in a professional and timely manner.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.