Service Advisor - Mercedes-Benz

Overview

Join LSH Auto as a Service Advisor for Mercedes-Benz at our prestigious dealership in Macclesfield. We are seeking an exceptional individual with a passion for delivering outstanding customer service and an eye for detail in the automotive sector. As a key member of our team, you will ensure customers receive the highest quality of service for their Mercedes-Benz vehicles.

Hours and Salary

Hours - 45

Salary - £30,387 Plus OTE bonus

Key Responsibilities

• Welcoming and assisting customers in a friendly and professional manner
• Recording customer enquiries and vehicle concerns accurately
• Providing clear service estimates and timelines to customers
• Collaborating with our skilled technicians for efficient service execution
• Keeping customers updated on their vehicle status throughout the service process
• Resolving any customer issues or complaints effectively

Qualifications

• Experience as a Service Advisor, preferably within the automotive sector
• Outstanding communication and interpersonal skills
• Strong organisational skills with the ability to handle multiple tasks
• A good understanding of automotive maintenance and repair processes
• The ability to work well under pressure in a fast-paced environment
• Familiarity with service management software or tools
• A valid UK driver's licence

Benefits

• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme - up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym