Senior Retail Consultant

Senior Retail Travel Consultant Required to work in this upmarket travel agency in a very affluent area in Surrey. To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.

Key Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
• Handle both face-to-face and online/telephone enquiries.
• Offer tailored travel solutions to meet customers' needs and budgets.
• Upsell travel-related products such as insurance, tours, and upgrades.
• Stay informed about industry trends, destinations, visa requirements, and travel regulations.
• Maintain customer records and manage bookings using internal systems.
• Resolve customer queries and complaints in a timely and professional manner.
• Meet individual and team sales targets and KPIs.
• Participate in training, familiarisation trips, and promotional events.

Qualifications and Experience

• Travel and Tourism qualification (preferred but not essential).
• Previous experience in a retail or travel sales environment
• Knowledge of global travel destinations and travel industry practices.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales-focused mindset with persuasive selling skills.
• Attention to detail and organisational skills.
• Ability to multitask and work under pressure.
• IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
• Problem-solving abilities and flexibility.

Package

• Based in a retail travel agency branch in Surrey
• Excellent basic salary
• Saturdays as part of the rota ( No Sundays or Bank Holidays)
• 9am - 5.30pm
• Would consider part time
• Occasional travel for training or familiarisation trips.

Interested apply here or email