Senior Program Manager, Hub Delivery

At Amazon, we are working to be the most Customer-centric company on earth. Our team is doing so by building a world-class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

The Hub Delivery program partners with small business owners who execute last mile delivery and provide bar-raising delivery experiences for Amazon customers. Our partners deliver in some of the most challenging and complex locations in Japan, from super-rural communities to high density neighborhoods. This is a growing Amazon Delivery channel on a high growth trajectory globally.

We are seeking an experienced Operations Integration Manager to drive strategic initiatives, optimize operational processes, and lead cross-functional projects that enhance our delivery partner experience. This role will be essential in developing and implementing scalable solutions that improve operational efficiency, reduce costs, and maintain customer obsession through our Hub Delivery network.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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