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Senior Operations Leader - Motability Contact Centre
Posted 1 hour 7 minutes ago by RAC
Permanent
Full Time
Other
Staffordshire, Walsall, United Kingdom, WS1 1
Job Description
RAC is seeking a Senior Operations Manager to lead the Motability Contact Centre, overseeing 6,000 vehicles off road and a team of 150, ensuring mobile customers through repairs, hires and efficient processes. You will drive service excellence, KPIs and commercial outcomes while embedding a major platform, building a strong VOR capability, and fostering a high-performance culture across the operation.
Experience in fleet, automotive or vehicle operations, plus comfort with data insights and
RAC
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