Senior Operations Leader - Motability Contact Centre

RAC is seeking a Senior Operations Manager to lead the Motability Contact Centre, overseeing 6,000 vehicles off road and a team of 150, ensuring mobile customers through repairs, hires and efficient processes. You will drive service excellence, KPIs and commercial outcomes while embedding a major platform, building a strong VOR capability, and fostering a high-performance culture across the operation.

Experience in fleet, automotive or vehicle operations, plus comfort with data insights and