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Senior Ombudsman & Escalated Complaints Leader
Posted 2 days 19 hours ago by Banco Santander SA
Permanent
Full Time
Other
Not Specified, United Kingdom
Job Description
Banco Santander UK seeks an Ombudsman & Escalated Complaints Team Leader to head a specialist team handling complaints referred to the FOS. You will lead, coach, and develop staff while guiding complex cases to fair, well-evidenced outcomes.
You'll use FOS insights to drive improvements, monitor KPIs and collaborate with stakeholders across Customer Relations and Risk to reduce escalations.
Banco Santander SA
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