Senior Ombudsman & Escalated Complaints Leader

Banco Santander UK seeks an Ombudsman & Escalated Complaints Team Leader to head a specialist team handling complaints referred to the FOS. You will lead, coach, and develop staff while guiding complex cases to fair, well-evidenced outcomes.

You'll use FOS insights to drive improvements, monitor KPIs and collaborate with stakeholders across Customer Relations and Risk to reduce escalations.