Senior Manager, Tax Quality Assurance

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement
• After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

The Senior Manager, Tax Quality Assurance conducts engagement reviews to evaluate key touchpoints across the client journey, assesses compliance with Firm governance, and provides actionable recommendations to enhance the client experience and minimise risk.

Duties and Responsibilities, as They Align to Ryan's Key Results

• People: Contributes to a positive team member experience.
• Client: Utilises in-depth knowledge of Firmwide and practice-specific governance and quality assurance procedures to design and conduct engagement reviews.
• Evaluates client service issues and provides recommendations to support clear and consistent standards across the client journey.
• Reports findings and actionable recommendations to the leadership team and key stakeholders.
• Builds strong relationships with leaders and team members and becomes a trusted advisor.
• Collaborates with practices to recommend enhancements that support a consistent client experience and deliver on the Ryan brand promise.
• Organises and prioritises multiple tasks to ensure client needs are met promptly.
• Value: Identifies and communicates learning opportunities to the appropriate parties for consideration, including Practice Leaders, Principals, and Talent Effectiveness.
• Safeguards confidential information and sensitive material.
• Assists with various Firm initiatives.
• Performs other duties as assigned.

Essential Skills Required

• Anticipates and proactively delivers expected results for the executive leadership team.
• Solves problems effectively.
• Streamlines and improves processes.
• Demonstrates initiative and follows through on areas of responsibility.
• Applies technology-driven approaches, including artificial intelligence (AI), analytics, and process automation, to enhance productivity, accuracy, and team efficiency.
• Demonstrates advanced written, visual, and verbal communication skills.
• Demonstrates strong attention to detail.
• Demonstrates accuracy and thoroughness.
• Demonstrates a sense of urgency.
• Demonstrates flexibility and adaptability to changing priorities.
• Thrives when working both independently and in a team environment.
• Demonstrates strong multitasking and organisational skills.

Education and Experience

• Bachelor's degree in accounting or finance and six to eight years of experience in tax services are required.
• Three years of supervisory experience is preferred.

Computer Skills

• The successful candidate must have intermediate skills in Microsoft Access, Excel, Outlook, PowerPoint, and Word, as well as internet navigation and research.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world's most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Equal Employment Opportunity/Affirmative Action/Accommodation

Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Notice to Canada Candidates - In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request.Ryan welcomes and encourages applications from people with disabilities .