Senior Manager, Customer Propositions

Job Overview

If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We're currently seeking an experienced professional to join our team as Senior Proposition Manager.

This is an opportunity to be part of the Customer Proposition and Segment leadership team, a high-profile team supporting and delivering high visibility initiatives, tasks and deliverables in support of our objectives for Excel in Premium Banking and International.

We are seeking to add individuals who are motivated to use their skills and flexibility to contribute to and collaborate across RBW. With a primary focus on supporting the management and development of our Premier proposition in the UK, the role holder is required to prioritise, manage and oversee initiatives that deliver value in our target segments.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

Responsibilities

• Work closely with UK and Group stakeholders to identify the market opportunity, our right to win and key risks and priorities in the implementation of revenue and customer advocacy opportunities.
• Identify, deliver and embed opportunities to enhance the proposition across product, journey, and communication delivery.
• Obsess about customers, champion 'Growth mind-set' across the organisation and support the targeted outcomes within the established Value Streams, adopting Agile working principles to leverage cross functional teams in co-creation activity.
• Work closely with product and Journey teams, CRM, Customer Insights, Customer Experience, Wealth, Digital, Distribution team and 2LOD to define, build and launch best in class banking propositions which are relevant and meets the needs of our customers and sets us apart from the competition.
• Provide strategic intent and vision for product development, segment communication strategies and channel enhancement projects. Support in the alignment of proposition enhancement runways and contact strategies planned across HSBC UK distribution channels to ensure that the organisation unilaterally pivots towards customer.
• Establish an 'always on' approach to obsessing about customer needs today and in the future, using various insight, data analysis and competitor research, driving customer growth, engagement, digital adaptation and retention through a relevant reward scheme.
• Take a proactive approach in identifying, managing and escalating propositional risks, putting in place controls to ensure we always deliver a fair outcome to and for our customers.

Qualifications

• Relevant experience of leading teams within a customer-focused propositions environment.
• The successful candidate will have exhibited strong relationship building and influencing ability across a matrix organization.
• A successful track record of leading, delivering and managing several complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success.
• Advanced communication and interpersonal skills, in particular a proven ability to articulate complex issues concisely and in simple language to support problem analysis with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
• Proven ability to work autonomously with a problem-solving mindset.
• The ideal candidate will have Communications/Marketing experience.

If you are an HSBC Contractor and wish to apply to this role, click here.

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Equal Employment Opportunity Statement

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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