Senior Manager CRM & Customer Experience Technology Implementation

Are you a strategic CRM leader ready to drive innovation and create meaningful customer experiences?

We're supporting an Amsterdam-based consultancy that blends business insight with cutting-edge technology in their search for a Senior Manager CRM & Customer Service Technology Implementation. In this role, you'll lead large-scale transformation projects, collaborate with C-level stakeholders, and shape future-ready CRM solutions across marketing, sales, and service-impacting industries like financial services, utilities, and retail.

In addition, you will:

• Act as a trusted advisor and sparring partner to C-level executives
• Recommend thoughtful simplification and harmonization of CRM solutions
• Lead end-to-end program management for large, complex technology implementations
• Navigate stakeholder relationships, change management, and escalations with confidence
• Support sales efforts for high-value tech projects, using your network to open doors and shape opportunity funnels

We'd love to hear from you if you have:

• Experience with CRM platforms like Salesforce, Microsoft Dynamics, or Freshworks
• A deep understanding of the technology vendor landscape within marketing, sales, and service
• In-depth understanding of key marketing, sales, and service processes and technology stacks in relevant sectors
• Experience in managing large teams and complex technology implementations
• Commercial experience in selling large tech projects

You don't need to meet every requirement listed. If this role speaks to your experience and aspirations, we encourage you to apply. We value your potential and perspective.

Why You'll Thrive Here

• Flexibility that fits your life: Hybrid working with support to work from anywhere
• Time to recharge: Generous holidays, sabbaticals, and a culture that respects boundaries
• Benefits that matter: Competitive salary, pension, electric mobility, and wellness support
• A place to grow: Join a purpose-driven team that champions inclusion and innovation

Believe in Yourself

Research shows women often hesitate to apply unless they meet 100% of the criteria. Men typically apply when they meet just 60%. If this role excites you, we want to hear from you-regardless of how many boxes you tick.

Apply directly or reach out via . We'd love to get to know you-just as you are!