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Senior Manager, Contact Centre Transformation & AI

Posted 57 minutes 20 seconds ago by Ernst & Young Advisory Services Sdn Bhd

Permanent
Full Time
Other
London, United Kingdom
Job Description

EY Studio+ UK is seeking a Customer Service Transformation Senior Manager to lead large-scale engagements bridging Customer Service Design and Operations. This role requires experience in customer contact centres and applying AI to service improvements.

You will develop plans, manage project teams, and build relationships with client stakeholders, delivering practical insights and innovative solutions that drive measurable outcomes for EY's clients.

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