Senior Manager, Contact Centre Transformation & AI

Posted 1 hour 11 minutes ago by Ernst & Young Advisory Services Sdn Bhd

Permanent

Full Time

Other

London, United Kingdom

Job Description

EY Studio+ UK is seeking a Customer Service Transformation Senior Manager to lead large-scale engagements bridging Customer Service Design and Operations. This role requires experience in customer contact centres and applying AI to service improvements.

You will develop plans, manage project teams, and build relationships with client stakeholders, delivering practical insights and innovative solutions that drive measurable outcomes for EY's clients.