Senior Manager, Client Services

Overview

• You own your client relationships end-to-end: from brief intake and strategic alignment to influencer marketing campaign delivery and performance reporting
• You translate client business and marketing briefs into data-driven social media strategies, ensuring KPIs, platform selection and creator fit are aligned from day one
• You develop and present pitches for new business, upsell opportunities, and influencer activations, positioning Pulse's social-first capabilities with confidence and commercial instinct
• You oversee influencer campaign execution in close collaboration with internal strategy, talent, and content production teams, keeping timelines, budgets, and stakeholder communication on track
• You analyze and present campaign performance data across key social media metrics, drawing clear conclusions and actionable recommendations for your clients

Requirements

• You have 5-7 years of experience in client services or account management at a social media, influencer marketing, or digital agency
• You are obsessed with social. You know what is trending, what big brands are up to and which creators are hot right now
• You communicate clearly and confidently, in writing and in person, and can manage multiple client demands without losing composure
• You are commercially minded and able to identify and develop opportunities within existing accounts
• You are solution-oriented, structured, and a reliable partner for both clients and colleagues
• You are open to feedback, collaborative by nature, and motivated by delivering work that makes a measurable difference

ATS Optimization Keywords

Hard Skills

• data-driven social media strategies
• influencer marketing
• campaign performance analysis
• KPI alignment
• pitch development
• campaign execution
• budget management
• timeline management
• stakeholder communication
• social media metrics

Soft Skills

• client relationship management
• clear communication
• composure under pressure
• commercial mindset
• opportunity identification
• solution-oriented
• structured approach
• collaboration
• feedback receptiveness
• motivation for measurable impact