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Senior Lettings Manager

Posted 50 minutes 24 seconds ago by Jobtailor

Permanent

Full Time

Real Estate & Property Jobs

Dublin, Ireland

Job Description

Management of the Letting Property Management team responsible for the operation of a portfolio of Cost Rental schemes to a best-in-class standard.
Monitoring the performance of external letting/property management agents as per contracted terms.
Monitor KPI performance metrics, taking corrective action where required to meet performance targets, including absorption rates, occupancy, voids and arrears.
Oversee the operational aspects of the launch of new cost rental schemes and re-lets in accordance with the Affordable Housing Act.
Oversee the Letting Team's management of all aspects of rent collection, unit property management and pro-active management of associated risks by developing mitigation methodologies.
Oversee and audit tracking of rental payments and dealing with arrears in accordance with the RTB regulations.
Oversee rent reviews in accordance with legislation and regulations Centrally monitor all RTB and legal cases, ensuring compliance.
Oversee the handover and transition of new residential schemes from delivery to operational stage.
Oversee all inspections (periodic and tenancy related) of properties.
Lead planned preventative maintenance planning for residential units and create related maintenance contracts, schedules, safety files, reports and records.
Oversee operating costs including repairs and maintenance, at scheme and portfolio level, driving both standards and value for money delivered by third party agents.
Develop and implement management standards of the tenant relationship, ensuring queries or requests are resolved in a timely manner, including metrics and evaluation.
Monitor and report on tenant satisfaction.
Prepare weekly and monthly operational and KPI reports for internal meetings and periodic project reviews as required.
Draft operational budgets and revenue forecasts for input into the annual budgeting process.
Work with internal teams and external agents to implement a portfolio management system.
Monitor risks, develop mitigation strategies and maintain register for internal insurance and risk management.
Ensure portfolio and external contractors comply with applicable legislation, regulation and best practice in the delivery of their services.
Ensure operational compliance with relevant legislation including the Affordable Housing Act, Cost Rental Regulations, Residential Tenancy Acts, Health & Safety Legislation, Fire Services Act 1981, Occupiers Liability Act 1995, Waste Management and Litter Pollution Acts and Data Protection Act.
Monitor overall and individual performance of the Letting & Property Management team and liaise with their line manager on staff performance, operating environment and critical issues that arise.
Manage and audit Letting and Property Management Team's administration of paperwork and processes related to asset management and service providers.
Collaborate with the wider LDA Asset Management Team in respect of the management and oversight of the asset portfolio.
Other duties as may be required based on the evolving operational requirements of the LDA.

Requirements

A minimum of 5 years residential portfolio management experience within a similar role.
Managed new residential schemes from launch, through lease-up to stabilisation.
A minimum of three years managing a team of people.
3rd level qualification in real estate or business-related area.
Ideally possesses a PSRA licences 'C&D'
Excellent relationship management skills (both internal and external)
Strong commercial, analytical and critical thinking skills.
Strategic knowledge of the residential real estate sector.
Must have own car and full and a clean driving license.

Core Competencies

Demonstrates extensive experience in residential portfolio management, including overseeing the launch and stabilization of new schemes, managing team performance, and ensuring compliance with relevant legislation. Proficient in developing and implementing operational standards, monitoring KPIs, and maintaining tenant relationships.

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