Senior Genesys CX Consultant

We're looking for a Senior Genesys CX Consultant with deep expertise in Genesys Cloud and the CX ecosystem to support enterprise customer experience transformation initiatives.

Key Responsibilities:

• Shape the end-to-end customer journey, defining technical strategy and architecture.

• Advise customers on CX best practices, AI use cases, and digital transformation.

• Guide selection and integration of tools like Bots, AI, Sentiment/Voice Analytics, and CRMs.

• Develop CX roadmaps, technical mappings, and complex design documents.

• Serve as a trusted advisor, bridging business and technical domains.

Skills Needed:

• Strong expertise in Genesys Cloud and its ecosystem.

• Experience with AI/Bots (Google, Amazon, Omilia, etc.), analytics, and digital channels.

• Integration experience with CRM platforms (Salesforce, SAP, MS Dynamics).

• Good understanding of Workforce Management, RPA, and CX operations.

• Excellent stakeholder communication and ability to manage complex situations.

Languages:

• Fluent English

Working Model:

• Remote - Must be based in Europe

Duration:

• Freelance contract, duration to be discussed

Please apply if you are interested.