Senior Genesys CX Consultant

Posted 1 day 17 hours ago by Pixie Recruitment Services Limited

Contract
Not Specified
Other
Not Specified, Spain
Job Description

We're looking for a Senior Genesys CX Consultant with deep expertise in Genesys Cloud and the CX ecosystem to support enterprise customer experience transformation initiatives.

Key Responsibilities:

  • Shape the end-to-end customer journey, defining technical strategy and architecture.

  • Advise customers on CX best practices, AI use cases, and digital transformation.

  • Guide selection and integration of tools like Bots, AI, Sentiment/Voice Analytics, and CRMs.

  • Develop CX roadmaps, technical mappings, and complex design documents.

  • Serve as a trusted advisor, bridging business and technical domains.

Skills Needed:

  • Strong expertise in Genesys Cloud and its ecosystem.

  • Experience with AI/Bots (Google, Amazon, Omilia, etc.), analytics, and digital channels.

  • Integration experience with CRM platforms (Salesforce, SAP, MS Dynamics).

  • Good understanding of Workforce Management, RPA, and CX operations.

  • Excellent stakeholder communication and ability to manage complex situations.

Languages:

  • Fluent English

Working Model:

  • Remote - Must be based in Europe

Duration:

  • Freelance contract, duration to be discussed

Please apply if you are interested.