Senior Delivery Manager for ATM Platforms

Overview

Shape the Future of ATM Banking Technology at HSBC

HSBC is one of the world's largest banking and financial services organisations, operating in 62 countries and territories. We're where the growth is, enabling businesses to thrive, economies to prosper, and people to fulfil their ambitions. As we continue to transform the way millions of customers interact with us, we're seeking an experienced Senior Delivery Manager for ATM Platforms.

This is a pivotal leadership role at the heart of HSBC's digital transformation. You'll be responsible for shaping and executing the modernisation strategy for our global ATM and Branch platforms, ensuring our self-service channels - ATMs and POS - deliver secure, seamless, and innovative experiences to customers worldwide. As the driving force behind our next-generation banking technology, you'll influence how we deliver services, set new industry standards, and future-proof our customer journeys across multiple geographies.

Your vision and expertise will directly impact the daily lives of millions of our ATM users, keeping HSBC at the forefront of digital banking.

What You'll Do

• Lead the global engineering delivery for 40+ ATM and Branch technology applications, managing a $25m budget and a team of 250+ experts.
• Own the technology strategy and roadmap for ATM/Branch platforms, championing cloud, data, API, and event-driven transformation.
• You're a strategist, shaping engineering business decisions and processes, with an in-depth understanding & knowledge of a bank's ATM Network and ATM Platforms - including hardware, software, and switches.
• Drive large scale modernisation programs, ensuring stability, resilience, and a best-in-class customer journey.
• Foster a high-performing, agile engineering culture - mentoring talent and building future ready teams.
• Collaborate with global business and technology leaders to deliver solutions that make a real impact.
• Optimise resources and processes to deliver at pace, with a relentless focus on quality, security, and cost-efficiency.

What You'll Bring

• Deep expertise in ATM/Branch technology, including ATM switches, hardware/software and integration across multiple markets.
• Past experience in managing and delivering large-scale ATM platforms and leading global ATM teams.
• Proven track record in leading large-scale technology transformation and migration to modern tech stacks.
• Strong people leadership across diverse, global teams and able to inspire, develop and deliver results.
• Experience with DevOps, agile delivery, and engineering best practices.
• Strategic mindset with the gravitas to influence senior stakeholders and drive complex change.
• Ability to thrive in a fast-paced, matrixed environment, balancing competing priorities and delivering business-critical outcomes.

Ready to Make a Lasting Impact?

If you're driven to deliver results, thrive on solving complex challenges and want to build high-performing teams that set new standards for engineering excellence, this is your opportunity. At HSBC, you'll define and implement state-of-the-art technology strategies, drive innovation at scale, and ensure our ATM platforms remain a sustainable competitive advantage.

Bring your passion for action and your commitment to excellence - let's redefine the future of self-service banking together

Join a truly global team where your expertise will shape the future of banking technology. We value difference, succeed together, take responsibility, and get things done - empowering you to make a real impact.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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