ARC Support Manager

Overview

ARC Support Manager

(Alarm Receiving Centres)

Location: UK-wide (remote / field-based)

Salary: Up to £75,000 base + 10-20% bonus

Travel: Regular expensed travel to UK client sites

Join a fast-growing, technology-driven MSP at the forefront of security, connectivity, and IoT, delivering mission-critical services to the UK's most vital monitoring and response environments.

As their ARC Support Manager, you'll be the trusted technical expert for Alarm Receiving Centres, leading onboarding and enablement across the UK. You'll guide clients through full platform adoption while acting as the bridge between customer technical teams and internal stakeholders.

This is a high-impact, customer-facing role combining technology expertise, operational excellence, and relationship management.

Key Responsibilities

• Lead end-to-end onboarding of ARCs onto the platform
• Run technical discovery sessions and advise on networks, connectivity, firewalls, and integrations
• Deliver software/hardware demos and train ARC teams
• Troubleshoot issues and provide timely solutions
• Collaborate with product, engineering, and commercial teams
• Maintain accurate documentation and reporting

Essential Experience

• Proficient with alarm monitoring software (Sentinel, Patriot, IMIX, Immix, AlarmFront, Alarm Center)
• Experienced in alarm interpretation, incident management, and escalation
• Knowledge of central station procedures, workflows, and alarm protocols (Contact ID, SIA, CID)
• Networking fundamentals (IP, VPNs, firewalls, routing) and system integration expertise
• Strong reporting and communication skills

Why Join?

• Senior, visible role with real ownership and influence
• Up to £75k base + £10k bonus
• UK-wide flexibility (with regular client site travel)
• Work with mission-critical technology protecting real-world environments
• Long-term career progression in a growing business

This is a rare chance to step into a specialist technical role with genuine responsibility, strong earning potential, and the freedom to work across the UK. Apply now to find out more!