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Senior CX WFM Leader: Forecasting, Scheduling & Analytics
Posted 5 hours 4 minutes ago by Xero Limited
Permanent
Full Time
Other
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Melio seeks a high-performing CX Workforce Management (WFM) Manager to lead end-to-end WFM for global teams, driving long-term capacity planning, multi-channel forecasting, scheduling optimization, real-time management, and operational analytics.
You will partner with Operations, Finance, and People to balance exceptional customer experience with efficiency and agent well-being, delivering insights and strategic improvements.
Xero Limited
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