Senior CX WFM Leader: Forecasting, Scheduling & Analytics

Melio seeks a high-performing CX Workforce Management (WFM) Manager to lead end-to-end WFM for global teams, driving long-term capacity planning, multi-channel forecasting, scheduling optimization, real-time management, and operational analytics.

You will partner with Operations, Finance, and People to balance exceptional customer experience with efficiency and agent well-being, delivering insights and strategic improvements.