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Senior Customer Support Associate
Posted 20 hours 51 minutes ago by Jobtailor
Permanent
Full Time
Customer Service Jobs
London, United Kingdom
Job Description
Overview 
- Be the primary respondent on inbound questions across support and legal/compliance tickets
- Triage with judgement
- Reduce ticket volume by going to the root cause
- Support building the AI-first toolkit
- Be the internal voice of the customer
- Set the tone and standards for how Odin shows up to customers
- At least 7 years of experience in customer-facing operational roles
- Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
- You're calm and clear under pressure
- You think in systems
- You're tool-first and AI-fluent
- You can write really well
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively.
Soft Skills- calm under pressure
- clear communication
- judgment
- system thinking
- customer advocacy
- writing skills
