Senior Claims Adjuster

Role Purpose

To assist on the delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.

Role responsibilities:

• Delivery, through personal ownership and via the team, of a first class service to all customers.
• Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague or by oversight of a Claims Adjuster.
• Ownership of personal appraisal and objectives to include personal training and development to support delivery of the Claims Business Plan.
• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
• Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
• Ensuring fair customer outcomes & commerciality when decision making
• To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
• Championing the company values and work in accordance with the organisational behaviours.
• To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct.

Technical Requirements:

• Extensive knowledge of handling Special Risk claims (Political Risk, Trade Credit, Political Violence) in the Lloyd's market.
• An interest in handling a variety of business lines including Cyber, Intellectual Property and Product Recall.
• In depth knowledge of the workings of the London market especially with regards to core business classes.
• Understanding and knowledge of the market practices and duties and obligations of the parties.
• Microsoft Word, Excel, Access, Outlook, ECF.

Skills and Behaviours:

• Must be a team player, providing support to other members of staff and taking ownership of customer issues when required to.
• Must be adaptable and willing to handle claims emanating from other classes of business.
• Analytical Thinking.
• Demonstrating Professionalism.