Senior Casework Administrator

Job Description

Job Title:

Senior Casework Administrator

Location:

RMC operates four branches located in

Birmingham, Wolverhampton, Walsall, and

Dudley.

The successful candidate will be based at the

Birmingham site and will be required to travel to

all branches as needed.

This is an in-person, on-site role with no hybrid

or remote work options available

Reporting to:

Immigration Department Manager

Salary and benefits:

£24,000 to £26,000 per year

Additional Benefits:

Company-matched pension scheme

Employee assistance program

Health and wellness support

Mental health resources

Comprehensive training and

opportunities for career advancement

Hours:

35 hours per week, Monday to Friday, from

9:00am to 5:00pm.

Contract:

12-month fixed term with a strong possibility of

Extension

Probation Period:

6 months

Annual leave:

21 days + 1 concessionary day and 8 Bank holidays

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Senior Casework Administrator authorised by the Immigration Advice Authority (IAA), formerly known as OISC.

RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 25 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become

equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC s Immigration department and play a key role in supporting our qualified Caseworkers in delivering immigration advice and conducting casework within the IAA framework.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

Provide administrative support to Caseworkers across all our offices during their conduct of their immigration cases (including supporting with the intake of client information, preparing documents, handling further evidence requests and maintain case files up to date)

Contact clients and arrange appointments as required

Draft routine correspondence under supervision (e.g. case notes, closing letters, emails)

Ensure accurate information is recorded in our case management system and that all case files are up-to-date

Track deadlines and ensure applications and documents are submitted in time

Delegate administrative tasks and supervise Legal Assistant (Placement) students

Work with the Immigration Department Manager and the Quality Assurance Officer to ensure adherence to quality standards and IAA requirements

Maintain confidentiality

Work in compliance with the IAA regulatory framework and the Code of Standards as well as GDPR requirements

Provide general administrative support to the Casework Team, including scanning, filing, and document management.

Person Specification

Knowledge, Abilities and Skills

Essential

Strong administrative and organisations skills with attention to detail

Experience of using case management systems

Knowledge of Microsoft Office

Clear understanding of confidentially/Data Protection

Excellent communication and interpersonal skills

Ability to work under pressure and to tight deadlines

Structured and organised

Ability to work sensitively and flexibly with vulnerable clients and people from diverse backgrounds

Desirable

Experience working in an administrative role within a legal, charity, law firm or public sector setting

IAA qualification (current or previous) or Law degree

Knowledge of UK immigration and asylum processes

Experience working under regulatory or compliance frameworks

Paralegal/Secretarial qualification.

Previous experience working with vulnerable clients

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the

post holder may be required to perform work not specifically referred to above. Such

duties will fall within the scope of the job within the appropriate pay grade. The job

description will therefore be subject to periodic review with the post holder to ensure it

accurately reflects the duties that are being performed.

Equal Opportunities

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Tuesday, 30 September 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.