Microsoft Operations Team Lead

Posted Tuesday 2 September 2025 at 01:00

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £2 billion.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
• 25 days holiday per annum plus bank holidays and Christmas period
• Excellent learning and development opportunities
• Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
• Company wellbeing and social events
• Sports and social clubs
• Incentive trips
• Employee Assistance Programme
• Discounted private healthcare
• EV scheme and Ride to Work scheme
• Winners of an array of industry awards
• Great Place to Work Certified
• Sunday Times Top 100 Best Places to Work
• Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS

Position Title: Microsoft Operations Manager

Reports to (POSITION): Microsoft Operations Manager

Team: Microsoft Enterprise Operations

Department: Microsoft Operations

PURPOSE OF JOB

To lead the Microsoft Enterprise Operations team and work alongside them in order to ensure that all duties within team are carried out to schedule, with accuracy and meeting internal SLAs. To work with the Microsoft Operations Manager to further develop team members, create operational efficiencies and bring new projects to life.

KEY RESPONSIBILITIES

• To ensure workload of team is evenly distributed and all tasks are completed on time.
• To ensure workload is covered when team members are absent through holidays or sickness.
• To act as a 1 st point of escalation for team and provide motivation as well as identify training needs of team members
• Maintain relationships with other key BSS Departments - inc. relevant meeting attendance.
• Work closely with MS Operations Manager
• Continuous business analysis of the various Enterprise programme processes ensuring the business is working efficiently.
• Understand programme and operational changes to Microsoft Enterprise programme and assist in implementing processes to manage them
• Provide internal support on Microsoft Enterprise process and operational queries.

INDIVIDUAL RESPONSIBILITIES

• To train new members of team.
• To perform individual PDPs and 1-2-1s
• To establish and maintain training trackers for individuals alongside updated training materials.
• Co-ordinate Sales Support/Account Dept/Purchasing Dept shadowing for team members.
• To help develop new procedures and guidelines where necessary.
• To ensure all deadlines are met, daily close downs & end of month

WIDER TEAM NETWORK

(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)

Internal

• Sales Teams, other Sales Operational Teams, Accounts, Credit Control, Purchasing

External

• Customers, Microsoft

QUALIFICATIONS, EXPERIENCE, & SKILLS

Educational Qualifications:

• Educated to GCSE Level with grade 5 or higher in Maths and English

Professional Qualifications

• MLSS and MLSE exams

Years of Experience

• 4 plus years

Other Requirements

• To be office based at HQ 3 days a week

MEASURES & GOALS

(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED - WHAT ARE THE EXPECTED OUTPUTS)