Security & Concierge Team Member

Position Summary

The Security & Concierge team at BOHO X is responsible for delivering a safe, secure, and welcoming environment for all staff, employees, and visitors. This role blends professional security duties with high level concierge support, acting as the most front facing representative of the game studio. The postholder must be welcoming, professional, and astute, ensuring every interaction reflects Double 11's values of humanity, integrity, and ambition. Working within a highly diverse community, the Security Concierge will provide inclusive and culturally aware support while managing access control, monitoring site activity, responding as the first responder to incidents, and upholding exceptional service standards.

This position follows a 4 on, 4 off shift rotation consisting of four consecutive shifts followed by four days off.

Key Responsibilities

• Provide a professional, customer focused security and concierge service to all staff, employees, and visitors.
• Maintain a welcoming presence at reception areas, assisting with enquiries and supporting individuals from diverse backgrounds.
• Serve as the most front facing representative of the game studio, ensuring professionalism and astuteness at all times.
• Monitor CCTV, conduct site patrols, and ensure all security protocols are consistently followed.
• Manage access control systems, including issuing passes and supporting visitor and contractor sign in/out procedures while ensuring compliance with site security requirements.
• Receive, log, and distribute parcels in a secure and organised manner.
• Act as the first responder in any incident, ensuring swift, safe, and appropriate action.
• Prepare accurate written incident reports, logs, and records.
• Build positive relationships with staff, employees, and stakeholders to promote trust, inclusivity, and community cohesion.
• Support safeguarding principles and identify any concerns.
• Promote Double 11's commitment to equality, diversity, and inclusion.

Key Skills Required

• Strong interpersonal and communication skills with the ability to engage confidently with individuals from diverse backgrounds.
• Customer service mindset with a calm, professional, and approachable style.
• Ability to manage messages, emails, and enquiries professionally.
• Skilled in de escalating challenging situations.
• Observational skills with the ability to identify risks and respond appropriately.
• Reliable, proactive, and able to work independently or collaboratively.
• Competent in using security systems including CCTV and access control.
• High level of integrity, confidentiality, and professionalism.
• Ability to adapt communication style to meet diverse needs.

Qualifications

• Customer service principles
• SIA/security related training or qualifications - desirable (training can be provided).
• First Aid at Work - preferred.
• Safeguarding training - desirable.
• Previous experience in a concierge, security, or public facing role is advantageous.

What We Offer

• Competitive Salary

• Healthcare Cash Plan - Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.

• Tech Purchase Scheme - Spread the cost of new technology through affordable monthly payments.

• Cycle to Work Scheme - Save on bikes and cycling equipment while supporting a healthy, eco friendly commute.

• Income Protection - Financial support if you're unable to work due to long term illness or injury.

• Critical Illness & Life Insurance - Extra peace of mind for you and your family.

• Virtual GP Service - Quick and convenient access to medical advice, whenever you need it.

• Employee Assistance Programme (EAP) - Confidential support for mental health, wellbeing, and financial concerns.

• Discounts & Cashback Platform - Savings on hundreds of retailers, essentials, and lifestyle purchases.

• Birthday Day Off - Enjoy an additional day of paid leave to celebrate your birthday.

• A Supportive Working Environment - A culture that values wellbeing, collaboration, and personal growth.

How to apply

Please submit your CV and a brief cover letter outlining your relevant experience, SIA status (if applicable) and availability. We welcome applications from people of all backgrounds and are committed to equality of opportunity. Join us in keeping Boho X safe, welcoming and secure for everyone.