Scheduling Team Leader

Scheduling Lead - Edinburgh £31,000 Permanent

Job Type: Permanent. Start Date: Immediate (or following notice period). Industry: Maintenance / Facilities Management. Location: Edinburgh. Salary: £31,000. Working Hours: Monday - Friday, 8:00am - 4:00pm (Flexi).

Job Description

A fantastic opportunity has arisen for an experienced Scheduling Lead to join a leading maintenance team in Edinburgh. This role will see you managing a team of contact centre operatives, ensuring efficient scheduling and planning operations across the business. Prior experience in a planning or scheduling environment is essential.

Responsibilities

• Day-to-day management of the contact centre team
• Conducting monthly 1:1s and performance reviews
• Maintaining training documentation and supporting staff development
• Ensuring all compliance and scheduling processes are adhered to
• Supporting management in implementing new processes
• Leading and motivating the team in a dynamic and fast-paced environment

Requirements

• Minimum 3 years' experience in a contact centre environment
• Proven experience in a leadership or supervisory role
• Strong communication and organisational skills
• High attention to detail and ability to prioritise workloads effectively
• Comfortable leading a team through change and process improvement

If you're interested in this opportunity, please send your CV to or call Jess on to discuss further.

Key Terms: Maintenance Planner, Scheduling Team Leader, Contact Centre, FM, Facilities Management, Edinburgh, Scheduler, Team Management, Planning