Sales Executive

Job Title: Sales Executive

Department: Sales and Customer Service

Location: Urban Playground Head Office, Nottingham

Role Description

As part of the sales department, you will be driving group bookings and venue hires for all Urban Playground sites.

Bonus up to £7,000 + uncapped commission on top.

Essential Duties and Responsibilities

• Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients.
• Ensure that all sales enquiries are promptly responded to and followed up.
• Proactively driving sales via outgoing sales enquiries via phone and email.
• Overseeing the full booking process, ensuring invoices are supplied in time and full payments are made prior to the event.
• Ensuring all group booking ticket allocations for events are added to the ticketing system when the booking is confirmed / paid.
• Ensuring that all bookings and booking changes are properly and promptly administered on the system, communicating all updates with the venue teams.
• Arranging sales tours of the venues with prospective clients and liaise with the site teams accordingly.
• Suggest new ideas to develop our packages, seasonal offers, or new target customers.
• Work with the marketing team to capitalise on promotional efforts.
• Collaborate with on-site managers, across all departments to ensure the delivery of group bookings are seamless and well organised.
• Following up with the booking organisers to gather feedback and ensure their visit was positive.
• Chase unanswered enquiries, upselling and making new offers to entice bookings.

Other Duties and Responsibilities

• Attend important clients' bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships.
• Ensure all training is completed in a timely manner.
• Proactively contribute to and suggest ways of improving company processes and procedures.

Skills

Technical

• Experience in a sales position, with inbound and outbound focus.
• Deep understanding of sales practices.
• Experience using a sales CRM system.
• Ability to upsell.
• Confident communication and strong customer service skills.
• Good knowledge of Microsoft packages, including Word and Excel.

Personal

• Positive, 'Can do' attitude, picking up any responsibilities to help the wider team
• Good organisational skills and time management.
• Ability to work independently.
• Excellent attention to detail.
• Ability to think on your feet and adapt.
• Proactively making suggestions for improving the way we work.
• Confident communication with excellent verbal and written English.