SaaS Operations & Customer Success Lead

Percepta LLC is seeking a knowledgeable SaaS Operations Manager based in Basildon, UK. This role is pivotal in overseeing service delivery, ensuring customer engagement, and managing a multicultural team. The ideal candidate will possess strong leadership, client relationship skills, and experience in customer service operations. Responsibilities include managing contracts, analyzing performance data, and driving customer value. A solid understanding of CRM systems and experience in contact centre management is essential for success in this position.