Retail Operations Manager

Overview

Are you an experienced operator with a background in property, retail, or facilities management?

An exciting opportunity has opened up for aRetail Operations Managerto take ownership of a high-profile, mixed-use estate in central London. This role offers the chance to lead day-to-day operations across a dynamic retail destination, working closely with tenants, contractors, and senior stakeholders to deliver exceptional service and operational performance.

What you'll be doing

• Leading daily retail operations across a premium estate
• Acting as the first point of contact for retailer issues and escalations
• Managing contractor performance across cleaning, security, and M&E services
• Supporting budget planning, service charge delivery, and spend control
• Driving compliance, health and safety, and sustainability initiatives
• Working across internal teams including engineering, surveying, and ESG
• Ensuring high standards through inspections, project oversight, and systems use

Why explore this role?

• Join a flagship, nationally recognised retail-led destination
• Be part of a respected senior team delivering market-leading service
• Influence day-to-day operations across a complex, multi-use environment
• Gain exposure to high-end occupiers, strong ESG initiatives, and large-scale commercial operations
• Work for an employer that values innovation, accountability, and long-term performance

To be successful you will need

• Operational experience across retail, commercial, hospitality, leisure or mixed-use property
• Strong knowledge of hard and soft FM and managing service providers
• Excellent communication and stakeholder engagement skills
• IOSH qualification and understanding of Health & Safety/compliance
• Experience with managing budgets
• A collaborative approach and the ability to influence internal and external teams

Salary

Up to £60,000 + competitive benefits

How to Apply:

If this role sounds like a strong match, please apply directly or send your CV to