Retail Operations Manager - Hemel Hempstead, UK

At 2468 Group, we're a fast-growing coffee, vending, and refreshment specialist on a mission to "Make breaks matter" for workplaces across the UK and Ireland.

We create exceptional break spaces and provide premium refreshments - delicious coffee, fresh food, snacks, and cold drinks. Trusted by over 9,000 customers, including some of the UK's most recognisable brands. From depot teams to field operators, we're proud of our can-do culture and friendly, customer-first attitude.

We are looking for an ambitious and proactive Retail Operations Manager to join the business. This is an exciting opportunity for a motivated individual looking to take a significant step forward in their career and make a tangible impact in a growing business. The role will provide exposure to our ongoing expansion plans and offers a clear path for professional development.

As the Operations Manager, you will play a key role in leading and optimising the day-to-day operations of our vending retail team. You will work closely with senior management and have the autonomy to implement strategic initiatives that drive productivity, revenue, and team development. This position would be ideal for someone with strong retail or purchasing experience, combined with solid business acumen and a desire to progress their career within a dynamic company.

• Manage and lead the Hemel Hempstead-based vending retail team, providing support, coaching, and development to drive performance.
• Implement business operational strategies that align with company growth objectives.
• Oversee daily route planning to maximise revenue and ensure operational efficiency.
• Maintain high business standards for accuracy, productivity, and service reliability.
• Uphold our quality and customer satisfaction standards through continuous improvement initiatives.
• Foster a high-performance team environment that encourages engagement, open communication, and teamwork.
• Monitor KPIs and metrics to identify areas for improvement and implement changes accordingly.

• Proven experience in operations, retail management, or a similar role where business acumen is key.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• A process-driven mindset with attention to detail.
• Effective organisational skills, with the ability to prioritise and multitask in a fast-paced environment.
• A hands-on mentality, comfortable tackling both strategic and operational challenges.
• Leadership qualities, with an appetite to contribute to the ongoing success and growth of 2468 Group.

• A dynamic and supportive work environment.
• Exposure to strategic business initiatives and growth opportunities.
• Clear pathways for career development and progression.

Ready to join us?
If you're looking for a role that offers challenge, growth, and the chance to shape the future of a fast-growing business, we'd love to hear from you.