Shop Manager and Relief Assistant Shop Managers

SHOP MANAGER - NEW STORE SOLIHULL

Hours: 37.5 hours per week

Salary: £26,522 - £30,935 per annum

RELIEF ASSISTANT SHOP MANAGERs (RASM)

FULL-TIME 37.5 HOURS PER WEEK

Salary: £23,875 per annum

RELIEF ASSISTANT SHOP MANAGERS (RASMs) x 3

PART-TIME: 22 HOURS PER WEEK

Salary: £14,006 per annum (£23,875 full-time equivalent)

Closing Date: 16 November 2025

DBS Requirement: Basic check

Be the Heart of Our New Shop Join Birmingham Hospice as a Shop Manager!

Are you a passionate and driven retail professional ready to take the next step in your career?

Do you thrive in a fast-paced, purpose-led environment where your leadership can make a real difference?

At Birmingham Hospice, our charity shops are more than just retail spaces they re vital hubs that help fund compassionate care for our community. We re excited to open our brand-new large multi-format shop in Solihull specialising in furniture as well as clothing, toys, home accessories etc and we are looking for a Shop Manager and 4 Relief Assistant Shop Managers (RASMs) to lead the way.

SHOP MANAGER

What You ll Be Doing:

Inspire and lead a dedicated team of staff and volunteers.

Drive shop performance through smart rota planning and team development.

Create an inviting and well-organised shopping experience with high-quality stock presentation.

Champion donations and ensure all items are sorted, sized, and priced for sale.

Maintain a clean, safe, and welcoming environment for customers and team members.

What We re Looking For:

Proven retail experience charity sector experience is a bonus!

A passion for exceptional customer service and community engagement.

Strong communication and organisational skills.

Confidence working with sales targets and performance metrics.

RELIEF ASSISTANT SHOP MANAGERS

As a Relief Assistant Shop Manager, you ll play a vital role in launching our exciting new store in Solihull bringing leadership, and heart to the team. You ll also be a flexible, go-to support across our Solihull shops, stepping in during busy times, staff absences, or holidays to help keep everything running smoothly.

What You ll Be Doing:

Supporting and stepping in for Shop Managers to keep daily operations running smoothly

Leading and motivating volunteers to create a welcoming, high-performing shop environment

Maximising sales and donations to meet income targets

Helping with sorting, pricing, and displaying donated goods to showcase their value

Delivering outstanding customer service to every donor and shopper

We ll provide all the training you need what matters most is your enthusiasm, reliability, and drive to make a difference.

What You ll Gain:

Generous benefits package including enhanced annual leave and retail discount schemes

The chance to develop new skills and grow your confidence

The satisfaction of knowing your work directly supports local families

A supportive, friendly team that values your contribution

Join Birmingham Hospice and help us turn second-hand treasures into first-class care.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.