Restoration Support Technician

Job Description

To support restoration operations by ensuring customers' homes, businesses, and belongings are restored to the highest possible standard. The Support Technician contributes directly to customer satisfaction, operational efficiency, and the delivery of safe, compliant restoration work.

High Quality Restoration Delivery

• Assist Restoration Technicians to complete restoration work to professional and auditable standards
• Ensure tasks meet internal quality checks with minimal rework

Positive Customer Experience

• Provide clear, professional, and supportive communication on every job
• Contribute to high customer satisfaction and service consistency

Reliable Operational Support

• Attend scheduled work, site operations, and emergency call outs promptly
• Prepare and maintain equipment, PPE, and materials for all tasks
• Complete job documentation accurately and on time

Contents Processing & Compliance

• Handle, decontaminate, intake, dispatch, and return customer contents in line with BELFOR BKQ P023
• Ensure safe, accurate labelling, storage, and tracking of all items
• Maintain effective communication with internal teams, customers, and third party partners
• Support teamwork across onsite and offsite operations

Asset Care & Professional Standards

• Clean and maintain vehicles, tools, and issued assets to company standards
• Present professionally and adhere to PPE/uniform requirements

Safety & Compliance

• Work in full alignment with BELFOR's health, safety, environmental, quality, and training procedures

Flexibility & Responsiveness

• Work varied hours and travel as required to meet operational demand
• Support the team during peak periods, urgent call outs, and changing priorities

Requirements for Role

• Full manual driving license
• Experience in restoration, construction, facilities, cleaning, or similar hands on work (desirable).
• Health & Safety, COSHH, or industry related training (advantageous but not essential).
• Willingness to complete all mandatory BELFOR training programmes.

What we offer

• Annual Pay Review
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Full Uniform
• Eye Test