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Restaurant Reservations Co-ordinator

Posted 2 hours 44 minutes ago by One80 Kitchen Lounge Restaurant

Permanent

Full Time

Other

Not Specified, United Kingdom

Job Description

To provide a comprehensive and efficient administrative service to the Food & Beverage team
To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience
Typing and sending all F&B department's related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations
Compose letters on behalf of the F&B team in line with Coworth Park standards
Type special menus for groups, promotions etc. and other menus as required
Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system
Maintain an up to date filing system and accurate trace system
Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked
Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail
Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller
Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally
Assist in research for promotions, projects and competitor's analysis etc.
Attend meetings and take minutes as required.
Ensure office, kitchen and reception areas are kept tidy and clean at all times
Receive and coordinate pick up of deliveries
Coordinate meeting room diary and ensure meeting room is set up accordingly
Take reservations and accurately record any special requirements, payment and contact details
Confirm reservations both verbally and in writing ensuring special requirements are referred to
Respond to all external and internal F&B enquiries (via email or website) within 24 hours
Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments

Health & Safety

Comply with all statutory and company health and safety, fire, bomb and security regulations
Ensure job required certificates are kept up to date

Flexibility

Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
You may on occasion be required to adjust your hours of work to cover the business needs

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