Restaurant Reservations Co-ordinator

Job Description

• To provide a comprehensive and efficient administrative service to the Food & Beverage team
• To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience
• Typing and sending all F&B department's related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations
• Compose letters on behalf of the F&B team in line with Coworth Park standards
• Type special menus for groups, promotions etc. and other menus as required
• Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system
• Maintain an up to date filing system and accurate trace system
• Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked
• Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail
• Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller
• Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally
• Assist in research for promotions, projects and competitor's analysis etc.
• Attend meetings and take minutes as required.
• Ensure office, kitchen and reception areas are kept tidy and clean at all times
• Receive and coordinate pick up of deliveries
• Coordinate meeting room diary and ensure meeting room is set up accordingly
• Take reservations and accurately record any special requirements, payment and contact details
• Confirm reservations both verbally and in writing ensuring special requirements are referred to
• Respond to all external and internal F&B enquiries (via email or website) within 24 hours
• Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments

Health & Safety

• Comply with all statutory and company health and safety, fire, bomb and security regulations
• Ensure job required certificates are kept up to date

Flexibility

• Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
• You may on occasion be required to adjust your hours of work to cover the business needs