Restaurant General Manager

Restaurant General Manager About the Job

Reporting to the Area Coach, the Restaurant General Manager (RGM) manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximisation. As an RGM, you'll be at the heart of our restaurant's success, performing hands on work to train employees, responding to customer service needs, and modelling appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager's and Team Members

Deliver a Consistent Customer Experience

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
• Control day to day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a £500k - £2.0m restaurant with average daily transactions of 500-800
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilises insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
• Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
• Reviews and prioritises store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
• Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
• Analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
• Works with management team to develop and deliver unit specific Annual Operating Plan

Is this you?

• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision making skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
• Strong analytical/decision making skills
• Basic personal computer literacy
• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Is a Dynamic, energetic and positive leader, a self starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Work Hard, Play Hard

• Competitive pay
• Bonus potential
• A commitment to promote from within
• Training and mentorship programs
• Reward and recognition culture
• Free meals
• Flexible schedules - day, night, evening, and late night shifts
• Vacation pay and additional Paid Time Off
• Pension Contribution
• Career advancement and professional development opportunities
• Mas Earth! Commitment to a sustainable future

Salary Range £11 per hour to £22 per hour annually + bonus eligibility + benefits

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.