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Resident Welfare Officer

Posted 11 hours 4 minutes ago by Jobtailor

Permanent

Full Time

Other

England, United Kingdom

Job Description

Responsibilities

Support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation.
Provide support to service users, helping them manage interim housing and access the resources they need to move forward.
Manage your own diary and property portfolio.
Carry out property inspections.
Raise work orders for repairs (including void properties) and follow up on completed work.
Balance administrative responsibilities with direct support work.
Maintain regular contact with service users through face-to-face visits and telephone calls.
Encourage engagement with appointments and support services.
Assist with appointments and referrals, including providing fallback support where necessary.
Help service users find and secure appropriate accommodation.
Arrange food parcels and ensure access to essential resources.
Assess individual and family needs and identify appropriate support packages to maintain independence.
Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories.
Incident reporting where welfare concerns occur and identify any safeguarding issues.
Clean void properties to turn around.

Requirements

Demonstrable experience in a similar role within housing, support, or welfare services
Strong communication skills with both clients and colleagues
Ability to manage conflict and challenging situations effectively
Proficiency in Microsoft Office and general IT competence
Ability to work independently and use your own initiative
Good understanding of local support services and housing pathways
Strong focus on safeguarding
Strong time management and ability to balance competing priorities
A full UK Driving Licence (essential for travel between properties and appointments)
Naturally supportive, trustworthy, empathetic, and patient approach
Resilience
Teamwork
Strong organisational skills and attention to detail
Flexible to travel across the Northeast where required