Resident Welfare Officer

Posted 11 hours 4 minutes ago by Jobtailor

Permanent
Full Time
Other
England, United Kingdom
Job Description
Responsibilities
  • Support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation.
  • Provide support to service users, helping them manage interim housing and access the resources they need to move forward.
  • Manage your own diary and property portfolio.
  • Carry out property inspections.
  • Raise work orders for repairs (including void properties) and follow up on completed work.
  • Balance administrative responsibilities with direct support work.
  • Maintain regular contact with service users through face-to-face visits and telephone calls.
  • Encourage engagement with appointments and support services.
  • Assist with appointments and referrals, including providing fallback support where necessary.
  • Help service users find and secure appropriate accommodation.
  • Arrange food parcels and ensure access to essential resources.
  • Assess individual and family needs and identify appropriate support packages to maintain independence.
  • Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories.
  • Incident reporting where welfare concerns occur and identify any safeguarding issues.
  • Clean void properties to turn around.
Requirements
  • Demonstrable experience in a similar role within housing, support, or welfare services
  • Strong communication skills with both clients and colleagues
  • Ability to manage conflict and challenging situations effectively
  • Proficiency in Microsoft Office and general IT competence
  • Ability to work independently and use your own initiative
  • Good understanding of local support services and housing pathways
  • Strong focus on safeguarding
  • Strong time management and ability to balance competing priorities
  • A full UK Driving Licence (essential for travel between properties and appointments)
  • Naturally supportive, trustworthy, empathetic, and patient approach
  • Resilience
  • Teamwork
  • Strong organisational skills and attention to detail
  • Flexible to travel across the Northeast where required