Resident Liaison Officer

Resident Liaison Officer (RLO)

Location: Cramlington
Salary: £14.34 - £16 per hour
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm

About the Role

We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a temporary basis initially.

As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.

Key Responsibilities

• Act as the primary liaison between residents, the Scheme Manager, and the client
• Build strong relationships with residents and address concerns professionally
• Monitor, manage, and resolve resident complaints effectively
• Work closely with the Site Project Manager to maintain clear communication on site
• Coordinate and deliver social value and community engagement events
• Collate and analyse customer satisfaction surveys
• Support conflict resolution and ensure minimal disruption to residents

About You

• Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
• Strong customer service and communication skills
• Confident dealing with residents in live environments
• Organised, proactive, and able to manage sensitive situations professionally
• Experience within property services or construction is highly desirable

How to Apply

If you're interested in this opportunity, please send your CV or contact Jess on or more information.

Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington