Resident Liaison Officer
Posted 3 hours 14 minutes ago by Daniel Owen Ltd.
Location: Cramlington
Salary: £14.34 - £16 per hour
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm
We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a temporary basis initially.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
- Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is highly desirable
If you're interested in this opportunity, please send your CV or contact Jess on or more information.
Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington