Reservations Agent United Kingdom Motel One Glasgow immediately

# Reservations Agent United Kingdom Motel One Glasgow Full-time immediatelyUnited KingdomYour tasksAs a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following: Reviewing and processing bookings, overbookings and options Maintaining OPERA Cloud, as well as our electronic bookings systems Generating and verifying invoices (debtors and creditors) in line with our pricing policy Handling deposits and monitoring timely incoming payments Assisting both the Sales and Front Office team at peak timesWhether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also: Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English Be a team player and willing to provide assistance across departments - we achieve our results together Our attractive benefitsBonus programThe better guests rate their stay, the higher the bonus for the entire team.Personal and professional developmentGet off to a great start with comprehensive onboarding, annual training and coaching at One University.Build an international careerOur national and international hotels or new openings offer numerous career opportunities.Celebrate togetherWhether it's summer party, Christmas party or our annual international football tournament - we celebrate successes together with the team.Affordable accommodation throughout EuropeSecure benefits! With affordable staff rates in our hotels throughout Europe and in New York as well as other attractive discounts.Cost-effective and sustainable commutingYou can choose between a public transport allowance or a free bicycle. Benefits of working at Motel One Glasgow Located in the heart of the city, next to Glasgow Central Station With 374 guest rooms, we are Scotland's largest bedroomed hotel Work together with warm, friendly and happy colleagues Ongoing and regular training and development opportunities Complimentary and unlimited Barista coffee for all team members