Registered Operations Manager

Right at Home is looking for an exceptional leader to join our team. Having grown into an Outstanding-rated, reputable home care provider, we are now seeking a Registered Operations Manager to lead our service, develop our people, and drive performance through strong KPI management.

This is a hands on leadership role for someone who is highly organised, values led, and confident maintaining compliance while delivering outstanding, person centred care.

What we offer

• Premium salary: £40,000 - £50,000 (dependent on experience and cultural fit; evidence required)

• Proven systems and processes with a great, engaged team

• Work alongside Directors who are passionate about care and strive for excellence

• An open and honest culture - your opinion matters

• On call only once per month (as part of the leadership rota)

Key duties and responsibilities

Leadership & operations

• Provide day to day operational leadership across the service, ensuring safe, responsive and person centred care

• Lead, coach and develop the team through supervision, training, and performance management

• Drive performance through KPI oversight (quality, compliance, recruitment/retention, rostering, call monitoring, incidents, complaints, audits)

• Ensure effective rota planning and continuity of care, supporting the team to deliver consistent visit quality

CQC Registered Manager responsibilities

• Act as the CQC Registered Manager for the service, ensuring compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC guidance

• Maintain readiness for inspection and embed the CQC Key Lines of Enquiry (KLOEs) and quality assurance systems

• Oversee care governance including audits, action plans, learning from incidents, and continuous improvement

• Ensure robust care planning, risk assessments, reviews, and accurate record keeping

Safeguarding, quality & risk

• Manage safeguarding concerns, complaints and incidents appropriately, escalating in line with local procedures and Right at Home policy

• Promote a strong culture of dignity, respect, safer recruitment, and medication safety (process led, within policy)

Stakeholder & community engagement

• Build positive relationships with clients, families and professionals to maintain an excellent local reputation

• Support service growth through community engagement and maintaining high standards people talk about

Requirements

• Experience leading a team and developing people.

• Proven experience leading a team and delivering results through KPIs (care leadership experience strongly preferred)

• Strong organisational, communication and people development skills

• Experience having gone through an inspection with a minimum good rating (desirable)

• Completed higher education in Health & Social care, or an allied field.

• Have had some Management training before

• On-call participation once per month

• Full UK driving licence and unlimited access to your own vehicle

  • We cannot consider candidates with international or provisional licences

• Right to work in the UK

  • We cannot offer sponsorship, sponsor switch, or additional hours for candidates sponsored by another care company

Apply today and start making a real difference to those around you.

Right at Home is an equal opportunities employer. We are committed to ensuring that no job applicant receives less favourable treatment on the grounds of any protected characteristic.